AIM4Help: Scan. Ask. Solve. 

When an error occurs or a question about the equipment arises during daily operation, finding the right information shouldn't mean searching through extensive documentation. AIM4Help gives operators direct access to WITTMANN’s technical knowledge, helping them find and understand the information available for their equipment, right from the production floor.

AIM4Help can be accessed directly from the machines and robots control unit, the M8 plus network control system or the Tempro plus display via a QR code. Simply scan it with a smartphone or tablet to connect to the interactive assistant. 

This puts technical information within easy reach, right where operators work with the respective equipment. 

More information beyond the display

For equipment with compact displays, such as the Tempro plus display, AIM4Help offers an additional advantage. Instead of navigating technical information on a small screen, operators can access AIM4Help via QR code and continue on their smartphone or tablet. This gives them more screen space to find the information they need while keeping the equipment display available for operation, so instructions can be followed and settings checked directly on the device.
 

The aim is to get straight to the point without first having to search through manuals and documentation. Instead of searching for the right chapter or technical term, users can simply ask AIM4Help their question.

Equipment-related questions can be entered in writing or by voice. Whether users need help understanding an error message, locating a function or finding specific technical information, they can simply ask AIM4Help in their own words. AIM4Help is multilingual and responds in the same language in which the question was asked, making technical information easier to access for international production teams.

Instead of having to know where the information is documented, operators can focus on what they need to know.

AIM4Help draws on an extensive knowledge base built from WITTMANN product information, technical documentation, charts and error analyses, including information not on the Internet. The knowledge base continues to grow alongside new products and further developments. 

Technical questions don't follow office hours and neither does AIM4Help.

Available 24/7, 365 days a year, AIM4Help provides first-level support whenever questions arise, whether during a regular production shift, at night or on the weekend. 

The knowledge is there and AIM4Help helps you find it.