Customer service

Tel.: +43/1/250 39-180
robot.support@wittmann-group.com

Tel.: +43/1/250 39-280
material.support@wittmann-group.com

Tel.: +43/1/250 39-282
temp.support@wittmann-group.com

Top quality from the very beginning: WITTMANN BATTENFELD’s service experts ensure worldwide that their customers` machinery performs optimally and retains its maximum value. Quickly, reliably and proficiently.

The technical customer service comprises a broad service offer:

• Complimentary Service-Hotline
• Web-Service 24/7
• Professional start-up
• WITTMANN BATTENFELD added-value program
• Conversions and retrofits
• Quality repairs for small auxiliaries

The hotline is the direct link to the WITTMANN BATTENFELD customer service. Our service specialists will find effective solutions for any problems.

If a problem cannot be solved by web counselling, an online diagnosis via Teleservice may be the next step. In case a technician is needed on site, this will be arranged and co-ordinated.

Availability: 7 a.m. to 10 p.m., 7 days per week CET

Benefits of the extended hotline service:

• Reduction of machine downtimes of special systems
• No premium for telephone support (toll-free number)

SERVICE-HOTLINE
Wittmann Battenfeld GmbH
Wiener Neustädter Str. 81
2542 Kottingbrunn Austria
Monday - Friday, 07:00 a.m -05:00 p.m. CET: +43 (0)2252 404 6060
7 days per week, 07:00 a.m. -10:00 p.m. CET: +49 (0)2354 72500

With the web service center for Unilog B6 and B8 our experienced service engineers are directly connected to the customer`s machine via the Internet. Simultaneous online consultation using multiple experts is now common in challenging cases. With a WITTMANN BATTENFELD web service contract (no costs during warranty period), you can be assured of higher productivity and long-term preservation of the value of your machinery.

Advantages

• Availability 24 hours, 7 days per week
• Servicing can be carried out quickly and cost-effectively via remote diagnostics without the need to have a service engineer on site
• Speed up service schedules and spare part deliveries due to exact error analysis via the Internet
• Reduction of on-site servicing to a minimum due to the ever-increasing control functions in our machinery

Web-Service package

• Coaching during the orientation phase and for new staff.
• Remote diagnostics and instruction.
• Assistance in setting up new molds.
• Assistance in solving process technology problems.
• Process optimization and continuous data administration.

Technical details

• Separate Internet connection at the customer’s end, reliable data transfer between the machine and the web service center (VPN tunnel).
• Voice communication via the Internet (VoIP).
• Data transfer speeding up to 2 MB per second.
• Optional: video transmission and inclusion of additional specialists (subcontractors, etc.) by establishing several VPN tunnels.

WEB-SERVICE 24/7 HOTLINE:
Wittmann Battenfeld GmbH
Wiener Neustädter Str. 81
2542 Kottingbrunn Austria
Tel.: +43 2252 404 6000

WITTMANN BATTENFELD supplies its customers fast and reliably with high-quality original spare parts. Continuous production for you them assured by our fast supply of genuine spare parts.

Our stocks are continuously monitored and replenished, so we can guarantee the delivery of all standard spare parts within two working days. We cooperate with international courier service companies. This enables us to also organize deliveries to our customers within the European Union at night-time and on weekends.

Our offer comprises not only the quick supply of spare parts but also spare part packages, upgrade packages and modernization packages.

Spare part packages
We provide kits for both spare parts and wear & tear parts customized to your machinery.

Upgrade packages

• Retrofits of plasticizing units for special processing
• Additional core pulls
• Special core pull programs
• Air valves
• Customized software
• EUROMAP interfaces
• Parts removal devices

Modernization packages
Professional machine conversion is one of Battenfeld’s core competences. Particularly at customized machine concepts it is the most economical way to regain best profitability.

SPARE PART SERVICE
Wittmann Battenfeld GmbH
Wiener Neustädter Str. 81
2542 Kottingbrunn Austria
Tel.: +43 2252 404 6060

Which machine is exactly the right one to fulfill the customer`s requirements? Which molds will fit? How can quality be improved and the processes get speeded up? Which process will get the best results?

The WITTMANN BATTENFELD technology experts are right at their customer`s side in providing all necessary conditions for successful production of injection-molded parts as well as provide support concerning the selection of the right process for their respective application.

Moreover, we offer process technology counseling to optimize manufacturing processes, such as:

• Machine settings
• Process selection
• Mold design
• Material feeding technique
• Heating and cooling system
• Product handling

Selection of the optimal plasticizing system is an important issue in our project-related counseling. WITTMANN BATTENFELD can draw on many years of experience in screw and barrel manufacturing and offers a wide range of proven standard solutions.

Injection Molding Machine Processes:

• Internal gas pressure technology Airmould
• Multicomponent technology Combimould
• Light weight technology Cellmould
• In Mould Labeling IML
• In Mould Decoration IMD
• Wood injection molding IMWOOD (WPC`s)
• Insert technology
• Injection molding with liquid silicon LIM
• Powder Injection Molding PIM (MIM, CIM)
• Back Molding Technology
• Thermoset
• Elastomeres
• Variomould
• Co-injection
• Process Combinations

We offer many services for WITTMANN BATTENFELD injection molding machines to make sure your machine is running at its full potential and efficiency.

Calibration Service
This tool includes setting and readjustment of parameters (strokes, velocities, pressures and temperatures) and effects optimum performance of the machine.

Direct user benefits:

• Precise repeatability of basic machine parameters (s-v-p-t)
• More precise repeatability in all processes
• Significant savings in time, energy and material

Preventive Service Package
This package includes the calibration service together with numerous additional service tools, to minimize maintenance costs and increase productivity.

• Machine inspection according to check list
• Visual check of wear & tear parts according to check list
• Analysis of hydraulic oil
• Free use of hotline service and web service included
• Exact scheduling of maintenance intervals by WITTMANN BATTENFELD

Energy Check
This check leads to a reduction of energy costs and a sustainable assurance of the productivity.

• Measurement of actual energy consumption
• Inspection of all parameters in order to secure optimal energy effieciency
• Possibilities to capitalize on the energy saving potential
• Final analysis and display of the achieved energy consumption minimization

Advantatages of preventive service

• Continuous technical OEM back-up
• Precisely calculable maintenance costs
• Extension of warranty period
• Exact calculation of maintenance requirements for hydraulic oil possible due to regular oil analyses
• Calculable repair - and exchange costs for wear & tear parts
• Minimization of machine wear
• Higher machine resale value

Older machines to be equipped to meet new challenges - with state of the art control system upgrades.

WITTMANN BATTENFELD machines are often used for several decades, and even after intensive use still in good mechanical condition. Regardless of their current control system generation, these machines can be retrofitted with latest control technology.

First-class functionality of the machine’s control system can thus be ensured for many years to come, and the installation of new technological functions is possible without purchasing new machines. With the documentation of process and batch protocols, current quality assurance requirements can be fulfilled. An upgrade of the documentation system also facilitates and shortens future service and maintenance work.

Advantages

• Increased in reliability and uptime with the latest Unilog B8 control system and microprocessor technology
• Increased in productivity through reduction of downtime and shorter processing cycles for complex parts
• Smooth operation with latest technology
• Proven higher repeatability of processes by using latest control technology
• Preparation of individual process programs on site by the customer
• Integrated networking for data upload and download
• More efficient process documentation and monitoring
• E-mail function for automatic signaling of production stops
• Machine monitoring from the home office via the Internet
• Online provision of stored PDF files